Product Design Manager
B2B SaaS · onboarding · payments · CRM · AI
2025 — Present
The job isn’t just to make the interface better. It’s to make the whole system work.
Clear strategy, the right team, strong product judgment, and systems that help design and engineering move together.
I’ve led product design teams at Thryv, CarGurus, and Groupon.
UX Design Manager
Consumer + dealer · marketplace · AI · mobile
2022 — 2025
Product Design Manager
Cart · checkout · account · customer support
2021 — 2022Earlier product design roles at Grubhub and Orbitz / Expedia.
Good design leadership creates clarity.
Build the right team.
Hiring, coaching, career development, team structure, and navigating organizational change.
Shape the direction.
Partnering with Product, Engineering, and executives to connect customer needs with business priorities.
Create the system.
Design systems, governance, accessibility, critique, and design-to-development practices that raise quality at scale.
Make room for what’s next.
AI experience patterns, coded prototyping, and new ways for design to work inside AI-enabled product development.
In the words of the people I've worked with.
I've had a lot of managers over the years, but none quite like you. You were exactly what one would hope for as an advocate and leader. I can't tell you how many times you helped me navigate some choppy waters or were able to provide the support for things I needed.
James HillsSenior Product Designer · Thryv
I've never trusted/respected a boss before. Your leadership, support and ability to keep everything running smoothly no matter what came our way made coming to work a joy. You made sure that we had what we needed to do our best work.
Joan HelfmanUX Writer · CarGurus
You multiply the people around you.
Sarah JohnstonSenior Product Designer · Thryv
01 · Design systems at scale
Systems only matter if people use them.
Helped launch and scale Chassis at CarGurus and DEX at Thryv, building shared foundations for consistent product experiences. At Thryv, I also helped launch Figma libraries for data visualization charts and native mobile applications, making it easier for designers to work from reusable patterns.
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02 · Research-informed product direction
Making reporting more actionable with AI.
Explored how reporting could help small businesses move from understanding performance to deciding what to do next. Research helped identify which reports and information resonated with users and informed concepts for AI-generated insight summaries. The proposed experience starts with essential reporting information, then offers contextual prompts to investigate results more deeply.
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03 · Customer experience transformation
Aligning a large organization around one experience.
Co-directed the site redesign in close partnership with Marketing, who led the overall initiative. I was responsible for the design of the site's experiences beyond the homepage and partnered closely on the Chassis design system, helping align Product, Engineering, Marketing, and Design around a consistent customer experience.
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